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Showing posts with label Disney Genie+. Show all posts
Showing posts with label Disney Genie+. Show all posts

Tuesday, June 25, 2024

New Lightning Lane Access Plan to Debut at Walt Disney World on July 24

 by Beth Keating

News

DisneyBizJournal.com

June 25, 2024

 

That scream you just heard was probably me from miles away from Disney World, tearing my hair out over today’s announcement that Disney’s Genie+/Lightning Lane/skip the line access plan will be changing yet again.  And while it’s being touted as simplifying the program…. I’m not sure my friends and family see it that way.  



For people who don’t come to Disney often – as in, for some of them it’s a once in a lifetime trip, and for other family members, it’s a once every 15 years trip – it’s again making the planning of a trip more convoluted. I can’t begin to tell you how many incoming guests I’ve had to explain the system to over the past few years, and try and walk them through it.  The verbiage alone has overwhelmed some of them, and they’ve just turned their phone over to us and said, “Please handle it.”

For those of you who haven’t been to the parks in a while, Lightning Lanes are the descendants  of the old, free FastPass and Fastpass+, and a way to pay to skip the longer stand-by lines. Individual Lightning Lanes are the pass for specific, individual attractions. There are only one or two of those in each park.  

 

More than a year ago, Disney touted the fact that they would be updating the system, and now, the modifications are here.


Of the new changes, Disney says, “On July 24, Walt Disney World will introduce new, simpler names to provide more clarity for everyone. Disney Genie+ service will become Lightning Lane Multi Pass, while individual Lightning Lane will now be known as Lightning Lane Single Pass.”

   
Those are Genie’s simpler names?  Alrighty, then.

 

The big bonus, and one that park guests have been begging for, is the ability going forward to make reservations for rides ahead of time, pre-booking attractions up to a week out for hotel guests, and three days out for off-site guests, rather than at 7 a.m. the day of your visit, as Genie+ currently allows. You can also choose your ride times with the new system.

 
In short, the Genie+ service where you book multiple rides throughout the day will now be called “Lightning Lane Multi Pass,” and the Individual Lightning Lane purchases (i.e., the “fancy rides” that you book à la carte, one at a time like Tron) will become “Lightning Lane Single Pass.”


Pricing will continue to vary by date, attraction and park.



Disney also dropped a YouTube video of how to tackle the new changes.


According to Disney, here’s how Lightning Lane passes will be changing,  beginning July 24:

   

Lightning Lane Multi Pass    

 

When you purchase Lightning Lane Multi Pass, you may make up to 3 Lightning Lane selections in a theme park, in advance of your visit. You’ll also be able to choose available times as you make your selections.

  

On the day of your visit, once you use a selection, check the My Disney Experience app for availability to make an additional selection.

  

Lightning Lane Single Pass  

   

Lightning Lane Single Pass will work much like it does today, where you can secure a time to ride one of our most highly demanded attractions, but you’ll now be able to make your purchase and plan in advance.  

     

How to Plan Ahead 

 

Guests staying at a Disney Resort hotel and other select hotels will be able to plan Lightning Lane passes up to 7 days in advance, for their entire stay (up to 14 days). All other guests can plan up to 3 days in advance

 

These advance purchase windows will let guests secure some of their must-do rides and experiences after they’ve had some time to decide what dining reservations they want to book and any other plans they may need to consider. 

 

Guests may purchase a Lightning Lane Multi Pass, a Lightning Lane Single Pass or both. The app will also be updated to make it quicker and easier to purchase and plan, with fewer steps and a new option to purchase Lightning Lane Single Pass and Lightning Lane Multi Pass in one transaction.

 

Lightning Lane passes will blend features from our current services and the previously offered FastPass+ service, giving guests the choice to plan ahead and removing the hassle of planning during their vacation.  

 

To dive into even more details, visit our website for the latest information on how to purchase, select and use your Lightning Lane passes.

 

Disneyland Resort will also use the new Lightning Lane Multi Pass and Lightning Lane Single pass names beginning July 24. Based on the different ways we know guests visit Disneyland Resort, the way guests purchase, select and redeem Lightning Lane passes at Disneyland Resort will remain the same. 

   

The complimentary features of Disney Genie service will continue to be available in the My Disney Experience and Disneyland apps. As you may have noticed, both apps have also gotten a series of upgrades over the last year to make features easier to use, including making dining reservations, mobile food ordering, and more.

     

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Beth Keating is a theme parks, restaurant and entertainment reporter for DisneyBizJournal.

 

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Wednesday, August 18, 2021

Good-Bye Disney FastPasses; Hello Disney Genie

 by Ray Keating

News

DisneyBizJournal.com

August 18, 2021

 

Disney announced today that FASTPASS, FastPass+ and Disney MaxPass services will come to an end and be replaced by the new Disney Genie service, arriving this fall.

 

Disney Genie will be integrated into the My Disney Experience and Disneyland apps, and is meant to enhance guests’ experiences at Disney’s domestic parks through improved planning and reduced wait times by suggesting and updating an itinerary throughout the day. 



With Disney Genie, according to the company, guests will experience enhanced personalization – or greater customization – based on inputs regarding their interests, such as specific rides, themes and food options. The service will suggest a schedule for the day, again with continuous updates as well as forecasted wait times, that all promise to maximize the park experience. As Disney put it on the Disney Parks Blog, “From specific attractions, foodie experiences and entertainment, to general interests like Disney princesses, villains, Pixar, Star Wars, thrill rides and more – just tell Disney Genie what you want to do and it will do the planning for you.”

 

It also will be easier to make dining reservations and place food orders.

 

While the Disney Genie service will be free, there will be two additional paid options.

 

Disney Genie+ will be available for $15 per ticket per day at Walt Disney World and $20 at Disneyland. Guests will be able to choose the next available time for attractions and experiences – one selection at a time during the day – then using the Lightning Lane entrance. Disney called it “the next evolution of the fan-favorite Disney MaxPass service from Disneyland Resort.”

 

Disney Genie+ also will feature special themed audio experiences in the parks, including behind-the-scenes fun facts. Unlimited Disney PhotoPass downloads will be included at the Disneyland Resort, while Disney World guests will have “augmented reality lenses” for photos.

 

Also available for purchase would be a scheduled time to arrive at up to two in-demand attractions per day using the Lightning Lane. Disney noted, “Pricing for this option will vary by date, attraction and park and will be announced closer to launch.”



Dennis Speigel, founder and CEO of Cincinnati-based International Theme Park Services, told the Orlando Sentinel, “I think this is one of the most important programs that has come forth to give the guests a better experience… [Guests] can plan along with the parks. We’ve never been able to do that. It’s a huge, huge milestone. We’re crossing a barrier in our industry, and it’s something that we’ve been trying to figure out for decades.”

 

There no doubt will be some backlash for the paid options, but Disney is betting that the experiences for all guests will be enhanced, and Speigel clearly agrees, seeing this as a gamechanger for the industry. 

 

Disney calls Disney Genie a personal assistant, is clearly proud of the technology (based on “more than 60 years of knowledge”) and its ease of use (including “Tip Boards”), and says, “You’ve never had a friend like this!”

 

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Ray Keating is the editor, publisher and economist for DisneyBizJournal.com, and author of the  Pastor Stephen Grant novels and assorted nonfiction books. Have Ray Keating speak your group, business, school, church, or organization. Email him at raykeating@keatingreports.com.

 

The views expressed here are his own – after all, no one else should be held responsible for this stuff, right?

 

Keating has three new books out. Vatican Shadows: A Pastor Stephen Grant Novel is the 13ththriller/mystery in the Pastor Stephen Grant series. Get the paperback or Kindle edition at Amazon, or signed books at www.raykeatingonline.comPast Lives: A Pastor Stephen Grant Short Story is the 14th book in the series. Again, get the paperback or Kindle edition at Amazon, or signed book at www.raykeatingonline.com. And order the 15th book in the series What’s Lost? A Pastor Stephen Grant Short Story – grab it at Amazon.com or signed editions at www.raykeatingonline.com

 

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