by Ray Keating
September 3, 2019
Over a long stretch of time, Walt Disney World has earned a reputation for customer excellence. But given the challenges that most businesses face in terms of maintaining quality on a consistent basis, I always wonder if Disney is going to slip up the next time I journey to Disney World.
On this latest trip, one of our first dinner stops was at the Disney’s Beach Club Resort’s Cape May Café for its Seafood-and-More Dinner Buffet. This deluxe resort stands out as a representation of a seaside New England hotel, and I certainly feel relaxed and welcomed upon entering the resort.
The Cape May Café fits in naturally with the entire resort, and this stellar buffet overflows with fresh, tasty items like clams, mussels, shrimp, crab legs, cod, and much more. If seafood is your culinary thing – and it is mine – then this is the ideal buffet.
And by the way, the drinks menu offers some wonderful selections for expanding the fun in the sun. I enjoyed both the Bahama Mama and the Pina CoLava.
For good measure, our server was friendly, courteous, and efficient.
In the end, the combination of setting, food and service provided the first reminder upon our return to Walt Disney World that the Disney focus on bringing quality to the customer – or guest – remains strong.
Ray Keating is the editor, publisher and economist for DisneyBizJournal.com, and author of the Pastor Stephen Grant novels. He can be contacted at email@example.com.
If you enjoyed this article, and since I am the author of the Pastor Stephen Grant novels and short stories, and other books, can I ask you to take at least one (preferably more) of the following steps?
1) The new Pastor Stephen Grant novel – DEEP ROUGH – has arrived! You can order the Kindle edition, the paperback, or the signed book.
2) Please join the Pastor Stephen Grant novels and short stories email list, and get the upcoming short story, THE TRAITOR, for free! Sign up here.
3) Buy one of the other Pastor Stephen Grant novels or short stories at Amazon.comor signed books at www.raykeatingonline.com.
4) Become a member of the Pastor Stephen Grant Fellowship, and get all kinds of FREE stuff, including each new book in the Pastor Stephen Grant series. Check out the levels and benefits here.